Terms of Service

DataLab Collective, LLC (d/b/a Summit3)
Effective Date: January 1st, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) govern the use of the website and services provided by DataLab Collective, LLC, doing business as Summit3 (“Company,” “we,” “our,” or “us”).

By accessing this website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our website or services.

2. Description of Services

DataLab Collective, LLC provides marketing and data services designed to help businesses improve customer engagement, generate online reviews, and optimize customer communication systems.

Services may include, but are not limited to:

Customer review generation systems

Customer feedback collection systems

Customer reactivation campaigns

Marketing automation setup

Data and CRM organization

Customer communication workflows

Analytics and reporting services

Specific services, deliverables, and pricing may be defined in separate service agreements, proposals, or contracts between the Company and the client.

3. Client Responsibilities

Clients agree to:

Provide accurate information necessary for service delivery

Maintain lawful use of any marketing or messaging systems implemented

Obtain proper consent from their customers before sending communications such as emails or text messages

Comply with all applicable marketing, privacy, and communication laws

Clients are solely responsible for the content of messages sent to their customers through systems implemented by DataLab Collective or Summit3.

4. Compliance with Review Platform Policies

Our services may assist clients in requesting reviews from their customers. Clients acknowledge that review platforms (such as Google) maintain their own policies regarding review solicitation.

Clients agree that they will not use our systems to:

Generate fake reviews

Incentivize reviews in ways prohibited by platform policies

Post reviews on behalf of customers

Manipulate review platforms in violation of platform guidelines

DataLab Collective, LLC is not responsible for any actions taken by third-party platforms regarding client accounts.

5. Messaging and Communication Compliance

Clients using systems that send text messages, emails, or other communications to customers must comply with applicable laws including, but not limited to:

Telephone Consumer Protection Act (TCPA)

CAN-SPAM Act

Applicable privacy and consumer protection laws

Clients must ensure that all recipients of communications have provided proper consent.

DataLab Collective, LLC does not assume responsibility for a client’s failure to obtain appropriate consent.

6. Intellectual Property

All website content, materials, branding, processes, and systems created by DataLab Collective, LLC or Summit3 are the intellectual property of the Company unless otherwise stated.

Clients may not reproduce, distribute, copy, or resell proprietary materials or systems without written permission.

Any custom work developed for clients may be governed by separate service agreements.

7. Payment and Fees

Fees for services will be outlined in proposals, invoices, or service agreements.

Clients agree to:

Pay all fees according to agreed terms

Provide accurate billing information

Maintain current payment methods if using subscription services

Failure to pay may result in suspension or termination of services.

8. Limitation of Liability

To the maximum extent permitted by law, DataLab Collective, LLC shall not be liable for:

Loss of business revenue

Loss of data

Loss of customers or reputation

Actions taken by third-party platforms (such as Google)

Any indirect, incidental, or consequential damages

The Company provides marketing and data services but does not guarantee specific business outcomes.

9. Third-Party Platforms and Tools

Our services may integrate with third-party platforms, including but not limited to:

Google Business Profile

CRM software

Email marketing platforms

SMS messaging services

Marketing automation tools

These platforms operate independently and maintain their own policies and terms of use.

DataLab Collective, LLC is not responsible for service interruptions, policy changes, or decisions made by these third-party providers.

10. Service Modifications

We reserve the right to modify, suspend, or discontinue services or website functionality at any time without prior notice.

We may also update these Terms periodically to reflect changes in business operations, legal requirements, or services.

11. Termination

We reserve the right to terminate or suspend service if a client:

Violates these Terms

Uses our systems for unlawful purposes

Violates communication or marketing regulations

Fails to pay agreed service fees

Upon termination, access to services or systems may be discontinued.

12. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Any disputes arising from these Terms or services shall be resolved in the appropriate courts located within Virginia.

13. Contact Information

If you have questions about these Terms, please contact:

DataLab Collective, LLC
Doing Business As Summit3

Email: [email protected]
Website: datalabcollective.com

14. SMS Communications

By providing your phone number through our website or other communication channels, you consent to receive SMS or text messages from DataLab Collective, LLC or Summit3 related to:

Service updates

Marketing communications

Appointment reminders

Customer feedback requests

Review request campaigns conducted on behalf of clients

Message frequency may vary depending on service activity.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP

After opting out, you will no longer receive additional SMS messages unless you provide new consent.

Help Instructions

If you need assistance, you may contact us at:

Email: [email protected]

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier.

DataLab Collective, LLC and Summit3 are not responsible for any charges incurred from your mobile carrier.

Consent to Receive Messages

By submitting your phone number through our website or through our clients’ systems, you confirm that:

You are the authorized user of the phone number

You consent to receive messages from the sender

You understand that consent is not a condition of purchasing services

Review Request Disclosure Policy

DataLab Collective, LLC (d/b/a Summit3)

Our services help businesses request reviews and feedback from their customers.

To maintain transparency and platform compliance, we follow these principles:

Authentic Customer Feedback

Review requests sent through our systems are directed only to real customers of our clients.

We do not create fake reviews or post reviews on behalf of users.

Customers are free to leave any honest review reflecting their experience.

No Review Incentives

Our systems are designed to comply with the policies of major review platforms, including Google.

We do not encourage or permit:

Incentivized reviews

Paid reviews

Review gating practices prohibited by platform policies

Clients using our systems agree to follow these standards.

Customer Choice

Customers receiving review requests are free to:

Leave a review

Provide private feedback

Ignore the request

Participation is entirely voluntary.

Website Disclaimer

DataLab Collective, LLC (d/b/a Summit3)

General Information Disclaimer

The information provided on this website is for general informational purposes only.

While we strive to ensure the accuracy of the information presented, DataLab Collective, LLC makes no guarantees regarding completeness, reliability, or accuracy.

Any reliance you place on information provided on this website is at your own risk.

No Guarantee of Business Results

Our services are designed to improve customer engagement, communication systems, and review visibility.

However, we do not guarantee specific outcomes, including but not limited to:

Revenue increases

Lead generation results

Review volume increases

Business growth

Results depend on many factors outside our control, including business operations, customer satisfaction, market conditions, and platform policies.

Third-Party Platforms

Our services may involve integration with third-party platforms such as:

Google Business Profile

CRM software

Email platforms

SMS messaging platforms

These platforms operate independently and may change policies, algorithms, or service availability at any time.

DataLab Collective, LLC is not responsible for decisions or actions taken by third-party platforms.

Professional Advice Disclaimer

Nothing on this website constitutes legal, financial, or professional advice.

Clients should consult appropriate professionals before making business or legal decisions.